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Shipping, Returns & Privacy

Last updated 10 September 2026

Shipping

We ship across India. Orders are packed and dispatched within 2 working days. You will receive the courier name and tracking number by WhatsApp as soon as your parcel leaves us.

  • Flat ₹99 shipping on all orders
  • Free shipping on orders above ₹2,999
  • Metro cities: usually 2–4 working days after dispatch
  • Other cities: usually 3–6 working days
  • Remote areas: 7–12 working days

You can check the estimated delivery date for your pincode on any product before ordering. Delivery timelines are estimates from our courier partners, not guarantees — festivals, weather and regional disruptions can add a few days.

Returns & Replacements

We do not accept returns or exchanges for change of mind, or because a piece did not fit. Every item is made in a small batch by hand, and a returned garment cannot be resold.

We will replace or refund an item in these cases only:

  • The piece arrived damaged or stained
  • You received the wrong item, size or colour
  • The piece has a genuine manufacturing defect — a torn seam, missing embroidery, broken fastening

To claim, message us on WhatsApp within 3 days of delivery with your order number and clear photographs of the issue, including the packaging. We will arrange a pickup and send a replacement, or refund you in full if a replacement is not available.

Because fit is the most common reason people want to return clothing, every product page carries exact garment measurements in inches. Please check them against a garment you already own before ordering, and message us on WhatsApp if you are unsure — we would much rather help you pick the right size than disappoint you later.

Cancellations

You can cancel any order before it is dispatched at no cost — just message us on WhatsApp with your order number. Once a parcel has left us it cannot be cancelled.

We may cancel and fully refund an order ourselves if a piece turns out to be unavailable, if the delivery address is not serviceable, or if a cash-on-delivery order cannot be confirmed over the phone.

Payment

We accept Cash on Delivery anywhere we ship, and UPI through any app — GPay, PhonePe, Paytm or your bank's own.

For UPI we verify every payment by hand against our bank account before dispatch, so please enter the reference number from your UPI app accurately at checkout. We never ask for your card number, UPI PIN, OTP or any password — over any channel, ever. If someone claiming to be us asks for those, it is not us.

Privacy

We collect only what we need to get your parcel to you: your name, phone number, delivery address, and email if you give one.

  • We share your name, phone and address with our courier partner, because they cannot deliver without it
  • We do not sell, rent or trade your details to anyone
  • We do not store card numbers, UPI PINs or banking credentials — we never see them
  • Order records are kept as long as needed for accounting and any warranty claim

Your cart and the pincode you last checked are stored in your own browser, not on our servers. Clearing your browser data removes them.

Want your details removed from our records? Message us on WhatsApp and we will delete them, apart from anything we are required to retain for tax purposes.

Contact & Grievances

We are a small home-run business and we answer every message ourselves.

Saloni Collection

We aim to acknowledge every complaint within 48 hours and resolve it within one month.

If something has gone wrong with your order, please reach out before leaving a review — there is a real person on the other end and we will make it right.